Terms and Conditions

Please read these terms and conditions of use carefully before accessing, using or obtaining any materials, information, products or services. By accessing the Seed to Feed Co. Ltd. website or social media (including but not limited to Facebook, Instagram, Twitter, LinkedIN) via any web browser or app on any platform on any device or receiving email communications from us via direct email or subscription service or automatic notification (collectively "Our Website") or registering for our food delivery or pick up program ("Our Program") you agree to be bound by these terms and conditions ("Terms") and our Privacy Policy. If you do not accept these Terms, then you may not use Our Website or register for Our Program. In these Terms, "we", "us", "our", or "Seed to Feed Co." refers to Seed to Feed Co. Ltd., and "customer", "customers", "you" or "your" refers to you as the user of Our Website or a customer of Our Program, and "suppliers" refers to all organizations or individuals contributing products or services to Our Program.

THESE TERMS INVLUDE AN ARBITRATION CLAUSE AND A WAIVER OF YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE LAWSUIT.

We may modify these Terms for any reason at any time by posting a new version on Our Website; these changes do not affect rights and obligations that arose prior to such changes. Your continued use of Our Website or Our Program following the posting of modified Terms will be subject to the Terms in effect at the time of your use. Please review the Terms periodically for changes. If you object to any provision of these Terms or any subsequent modifications to these Terms or become dissatisfied with Our Website or Our Program in any way your only recourse is to immediately terminate use of Our Website and Our Program.

Headings

The section headings contained in these Terms are for reference purposes only and shall not affect the meaning or interpretation of these Terms.

Errors in content

All reasonable efforts are made to ensure the content of Our Site is accurate and up to date however we will not be held responsible for any errors, omissions, or out of date information on Our Site including but not limited to pricing and descriptions of products and services.

Products and services

Every reasonable attempt is made to deliver products as expected in type, quality, and volume however we are not responsible for any discrepancies or any perceived discrepancies in the delivered product compared to your expectations.

If products purchased become unavailable for any reason prior to delivery a partial or full credit or refund may be offered to you by us at our sole discretion.

Allergies and preferences

Every reasonable attempt is made to adhere to the list of allergies and preferences as provided by the you during your registration process however we are not responsible for the delivery of items that do not adhere to your list of allergies or preferences nor are we responsible for the contact of your items with items that are on or not on your list of allergies or preferences. It is the sole responsibility of every person handling or ingesting any or all of our products to take the necessary precautions to avoid any and all negative results of such handling or ingestion.

Delivery and pick up

We are not responsible for any loss, damages, or personal injury resulting from the delivery of our products or services including but not limited to food spoilage, animal or human tampering, damage to products or property, personal injury sustained by you or anyone.

If special instructions are provided at the time of registration all reasonable efforts will be made to follow such instructions however we are not responsible if the person or persons or organization delivering the product does not follow such instructions for any reason.

We are not responsible for any loss, damages, or personal injury resulting from the pick up of our products or services including but not limited to food spoilage, animal or human tampering, damage to products or property, or personal injury sustained by you or anyone.

If you do not show up for your pick up within the designated date(s) and time(s) as posted on Our Website, we reserve the right to donate your order to a local charity and/or food bank and you will not receive reimbursement or credit for that order.

Every reasonable attempt to adhere to dates and times for delivery and pick as advertised on Our Website however we reserve the right to change these dates and times without notice for any reason. We will notify you via Our Website at our earliest convenient opportunity should such changes occur.

If you reserved vacation dates upon registration you must enter the weeks you would like to skip using your online account at least 10 days prior to the date you would like to skip otherwise we are not responsible if the delivery is made on that date and you will lose the ability to use that vacation date for another date during the season. If you do not use any or all of your vacation dates prior to the end of the season the appropriate number of deliveries will be taken off the end of the season. If you wish to book vacation dates that exceed the number of reserved dates you indicated at upon registration, you may do so provided you notify us at least fourteen 10 days in advance of the date you wish to skip. Vacation dates booked that exceed your number of reserved vacation dates will not be refunded.

Representation and reselling

We do not represent nor are we represented by any person, persons, or organizations delivering our products or services. We are not responsible for the actions or the results of actions or inactions of said person, persons, or organizations.

We do not represent nor are we represented by any person, persons, or organizations facilitating the pick up of our products or services. We are not responsible for the actions or the results of actions or inactions of said person, persons, or organizations.

We do not represent nor are we represented by any person, persons, or organizations acting s suppliers of our products or services. We are not responsible for the actions or the results of actions or inactions of said person, persons, or organizations.

We do not represent nor are we represented by any person, persons, or organizations interacting with you whether through Our Website or any in-person location including but not limited to areas of pick up and delivery. We are not responsible for the actions or the results of actions or inactions of said person, persons, or organizations.

No person or persons or organization may resell our products or services or represent themselves as an agent of us without prior written authorization.

Fees

All fees collected for any products or services are non-refundable. Should you be unsatisfied in any way for any reason with our products or services you may withdraw from using our products and services with 10 days written notice. Any remaining products or services will be cancelled and a partial or full credit or refund will be at our sole discretion.

Payment is due in full or in part (fifty percent [50%] of the season total) prior to the advertised start date of Our Program. Should your payment not be received and verified prior to the first delivery date your order delivery may be withheld at our sole discretion until such time as we verify your payment is received in good order. Partial or full credit or refund of payments made on deliveries withheld will be at our sole discretion.

Partial payment for a full season constitutes the obligation to make payment of the balance prior to the 8th delivery of the season. The opportunity to withdraw from this obligation or change your payment terms or downgrade your products or delivery options is at our sole discretion.

If full payment is not made at the beginning of the season the balance is due prior to the 8th delivery of the season. Should your payment not be received and verified prior to the 9th delivery date, your order delivery may be withheld at our sole discretion until such time as we verify your payment is received in good order. Partial or full credit or refund of payments made on deliveries withheld will be at our sole discretion.

HST will be charged according to federal and provincial guidelines on applicable products and services. HST will be itemized on all receipts of payment and our HST number will be provided on receipts containing HST charges.

Account and participation in Our Program

You will be provided with a user account which you may access online through Our Website. Your username will be your delivery email or your billing email in the case of pick up accounts. You will be asked to create a password the first time you login to your account. It is your sole responsibility to create a password that cannot easily be guessed by others and to protect your password from others. We are not responsible for any actions taken by anyone logging into your account whether or not you provided them with your password.

We use cookies to store your user id (not your username or password, but a unique number which only has use by our system) in order to keep you logged in to facilitate an enhanced experience while viewing and managing your account. It is your repsonsiblity to log out of your account when you are finished with your session. Closing your browser window does not log you out of your acocunt. We are not responsible for any actions taken by anyone using a device that you used to log in and then did not log out of.

We reserve the right to terminate your account at any time for any reason including but not limited to harassment of or inappropriate behaviour towards us, other customers, suppliers, the person or persons or organization delivering or facilitating the pick up of our products or services, non-payment of any or all applicable fees by the applicable due date, attempts by you to gain access to any account or information other than your own regardless if such attempts are successful or not.

We reserve the right to terminate your participation in Our Program at any time for any reason including but not limited to the reasons outlined in the previous condition as well as an inaccessible delivery area, neglect of previous orders, harassment from animals on or around your property, harassment of or inappropriate behaviour towards us, other customers, suppliers, the person or persons or organization delivering or facilitating the pick up of our products or services by any person, persons, or organizations in or around your property.

Third-party payments

We never receive your credit card, debit card, or banking information through any third-party payment service. Credit card or debit card numbers taken over the phone are not written down or stored by any means physical or electronic.

Third-party payment software including but not limited to PayPal, electronic bank transfers, and electronic email transfers that are serviced by the PayPal links on Our Website or by logging into your online banking account are served over a secure socket layer (SSL) internet connection (URLs beginning with "https") however we are not responsible for any resulting transactions whether approved or not by you.

We will confirm and verify receipt in good order through Our Website of any third-party payments upon verification.

Payments sent erroneously to us by you or anyone else will be refunded minus a 20% processing fee upon confirmation that they were sent in error.

Contests, giveaways, and special offers

Rules for any contests, giveaways, and special offers will be posted in a clear, easily accessible manner when such contests, giveaways, and special offers are posted through Our Website.

Copyright

All content on Our Website is the sole property of us and shall not be copied or replicated in any way without prior written consent from us.

All content contributed by customers and suppliers remains the sole property of the individual or organization providing the content with an unrestricted unlimited license for use by us.


Copyright © 2019 Seed to Feed Co. Ltd. • 905.716.7613 • linda@seedtofeedco.ca
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